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In a New York Minute - Part Twenty-Six- Chapters 99-102
Date: 4/12/2024, Categories: Novels, Author: techgoddess
Chapter Ninety-Nine Mac woke up around 7:30 am to an intense buzzing sound. It took him a moment to realize that it was his phone. Scrubbing the sleep from his face, he answered, “Hello?” “Hello, Mr. Stewart? This is Marjorie Wallace from Hotel Bel-Air. I’m terribly sorry to bother you at this early hour. I’m calling to say that I’m incredibly sorry about yesterday's mix-up with your reservation. I wish I had been here myself, as I would have ensured you had an interim accommodation for last night. The lead manager on duty yesterday was a newer member of our staff, and she didn’t think to call me to check what we could do for you. Although, technically, she didn’t break protocol, we strive to provide our elite customers with a higher level of service, which didn’t happen in your case. “After hearing from Mrs. Stewart this morning, I wanted to call you personally and assure you that your room will be ready at 9:00 am and that we will be comping your first two nights with us. It’s the least we can do for the inconvenience we caused you.” Mac smiled. “So, because Mrs. Stewart called you, my room is suddenly available?” Marjorie made a squeaky sound in the back of her throat, giving away her obvious discomfort at being told off by the formidable redhead. “Well, she reminded us that you’ve been a loyal customer for many years, and she clarified that there are many other hotels you could choose from. We certainly don’t want to lose your business.” “She said ...
... that, did she?” “Well, I believe her exact words were, ‘a plethora of five-star accommodations,’ but, regardless, she made her point clear.” Mac grinned. “I’ll just bet she did.” Marjorie cleared her throat. “If you’d like, sir, we can transport your luggage and have it in your room waiting for you. We just need to know the name of your current hotel.” “I see. Well, Marjorie, I appreciate your call, but I stayed at a friend's place last night, so I will bring my luggage with me when I come to check in.” “Oh dear! I feel awful that you had to rely on a friend’s kindness when we should have been here for you, sir. Consider yourself checked in. Just pick up your keys at the front desk. There will be an envelope with your name on it. Of course, we will be waiving the fee for your made-to-order breakfast. For, um, for the entire length of your stay. My card will be in the envelope with my direct number. Please don’t hesitate to reach out if you need anything, Mr. Stewart.” “Thank you, Marjorie; I’ll be sure to do so.” Mac ended the call with a smile on his face. He sent a text to Grace. Marjorie Wallace from Hotel Bel-Air just called and fell all over herself, trying to kiss my ass. My room will be ready this morning. Thanks. I should have asked for help yesterday. Her response was quick. I simply did my job, Mr. Stewart. Your job? Yes, one of the most essential parts of my role in this company is to make your life easier. I’m good at that when you ...